Terms of use

About these terms

These terms apply when you use the RTO Buddy website and services. RTO Buddy is a product of DIGIVILL TECH, based in Chandauli, Uttar Pradesh, India. In these terms, “we”, “us” and “our” mean RTO Buddy and DIGIVILL TECH, and “you” means anyone who uses our website or services.

By using RTO Buddy, you agree to these terms and to our Privacy policy. If you don’t agree, please don’t use our services.

Who can use RTO Buddy

You must be at least 18 years old to use our paid services. If you use RTO Buddy Watch for someone else’s vehicle or licence, such as a family member’s, you must have their permission to share their details with us.

Our service

Free checks

You can check vehicle details, RC status, e-challans and driving licence status for free.

Challan payment

You can pay pending e-challans on RTO Buddy. The challan amount goes to the government through our authorised payment partner. Any convenience fee is shown before you pay, and you get a receipt once the payment is done.

RTO Buddy Watch

For ₹199 per vehicle per year, we check the vehicles you choose every day and alert you on WhatsApp or email about new challans, and before your insurance, PUC or licence expires. The price is shown before you pay.

We may add, change or remove parts of our service over time. We will try to give notice of any important changes.

We are not a government service

RTO Buddy is an independent service. We are not part of, and are not approved by, the Government of India, any state transport department, RTO, traffic police or court.

• We don’t issue, renew or transfer any RC or licence, or file applications on your behalf.
• We help you pay e-challans, but we don’t set, reduce or cancel any fine. To contest a challan, contact the traffic police or the court.
• We can’t change any record, challan or decision.
• For official copies or corrections, always use the official transport website or your RTO.

What our information means

What RTO Buddy shows comes from public government transport records and is for information only. It is not an official document or legal advice.

• Records can be out of date, incomplete or wrong at the government source.
• Government websites can be slow or unavailable, so a record or alert may sometimes be late or missing.
• RTO Buddy Watch helps you notice challans and expiries early. Paying challans and renewing your documents on time is still up to you.
• For any legal, insurance or police matter, rely on your official documents.

Giving us correct details

We can only check the record you point us to. Please make sure the vehicle number and licence details you give us are correct. We are not responsible for wrong results or missed alerts caused by wrong or missing details.

Payments

• The price of RTO Buddy Watch is shown before you pay, in Indian Rupees and including any taxes.
• For a challan, the amount is the fine set by the government. We show it, with any convenience fee, before you pay.
• A challan shows as paid once the government updates its record. This can take a few working days.
• Payments are handled securely by our authorised payment partners. We don’t see or store your full card, UPI or bank details.
• Your plan starts once your payment is confirmed, and we send you a confirmation.

Refunds

If something goes wrong with your payment or your plan, please contact us. Refunds follow our Refund policy.

Using RTO Buddy fairly

Please don’t:

• Give false details or pretend to be someone else.
• Use vehicle or owner details to follow, harass, threaten or cheat anyone.
• Copy, sell or reuse our content or data, or collect it in bulk with bots or scripts, without our written permission.
• Try to break, overload or get unauthorised access to our website.
• Use RTO Buddy for anything illegal.

We may suspend or stop access for anyone who breaks these rules.

Our content

The RTO Buddy name, logo, website design and text belong to DIGIVILL TECH. Vehicle, challan and licence data belongs to its government sources. You may read and share links to our pages for personal use, but not copy or republish them without permission.

Links to other websites

Our pages may link to other websites, such as official transport websites. We don’t control these websites and aren’t responsible for their content.

Limits of our responsibility

We work hard to keep RTO Buddy accurate and available, but we provide it “as is”. To the extent allowed by law:

• We are not responsible for decisions you or anyone else make based on what RTO Buddy shows.
• We are not responsible for challans, fines or losses caused by errors in government records, wrong details, late alerts, or problems with government or other websites.
• If we are found responsible for any loss, the most we will pay is the amount you paid us for RTO Buddy Watch or as a convenience fee.

Changes to these terms

We may update these terms from time to time. When we do, we’ll change the “Last updated” date at the top of this page. If you keep using RTO Buddy after a change, you accept the updated terms.

Governing law

These terms are governed by the laws of India. Any dispute will be handled by the courts of Uttar Pradesh, India.

Contact us

If you have any question about these terms, write to us at rto.buddy@digivill.tech or use our contact form.